Putting things right

At Central Claims Group we understand that sometimes we can get things wrong or make mistakes. We see complaints as an opportunity to improve our service to you and put things right. We classify a complaint as a expression of dissatisfaction be it verbal or in writing. We continuously endeavour to ensure we handle all complaints in a fair, effective manner, and that all complaints are resolved as quick and efficiently as possible.

Our complaints procedure is as follows:

• Receiving the complaint in writing, by telephone or face to face
• Respond to the complainants within 5 working days.
• Notify the complainant of their rights to go the The Claims Regulator where necessary

Any complaints should be addressed to our Customer Care Manager:

Customer Care Manager
Warth Business Centre
Suite 224
Warth Road
Bury
Lancashire
BL9 9NB

Tel 0161 7630052
Fax 0161 7630065
Email: info@centralclaimsgroup.com